Measuring Customer Service in a Private Hospital


 
Language:

English

Authors:

Bisschoff C, Clapton H

Series/Journal Title:

Problems and Perspectives in Management

Volume:

12

Issue:

4

Copyright:

2014

Pages:

12

Description:

This study measures service quality management in a private hospital in Gauteng, South Africa. This was done by
determining the current standard of service quality management, identifying the gap between the value and the satisfaction of the service quality dimensions, as well as the influence of gender on the perception of service quality. [from abstract]
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