The Service Delivery Underperformance Index: A Multidimensional Approach to Measuring the Inadequacies in Service Delivery


 
Language:

English

Authors:

Allwine M, Foster J

Copyright:

2014

Pages:

19

Description:

A new approach to the measurement of service delivery is introduced. The Service Delivery Underperformance Index (SDUI)
adapts the Alkire and Foster (2011) methodology used for poverty measurement to measure the underperformance, or multiple inadequacies, in service delivery. [from abstract]
View Resource - PDF

Subject

Resource Type

  • 422 reads