COPE for Child Health in Kenya and Guinea: an Analysis of Service Quality
Language:
English
Publisher:
EngenderHealth
Copyright:
2002
Pages:
63
Description:
This report presents the results of a longitudinal, quasi-experimental study evaluating the introduction and use of COPE and the resulting changes in service quality in two countries, Kenya and Guinea. At the end of a 15-month period, providers’ attitudes, providers’ ability to solve problems, service quality, and client satisfaction were assessed at eight intervention sites and at eight matched control sites, using both qualitative and quantitative methods. [author’s description]
Subject
Geographic Focus
Resource Type
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