Improving Client-Provider Interaction
Languages:
English, French, Spanish
Publishers:
INFO Project, Johns Hopkins Bloomberg School of Public Health
Series/Journal Title:
Population Reports
Volume:
31
Issue:
4
Copyright:
2003
Description:
In family planning programs, good face-to-face interaction between the client and providers is key to meeting clients’ needs and program goals. Programs can best improve client-provider interaction (CPI) when they move beyond just training providers and strengthen CPI continuously in multiple ways. [summary]
This report has information on improving providers’ performance, including a list of suggested activities and quality indicators; best practices in training; and evaluating the quality of CPI.
Subject
Resource Type
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