Using Mystery Clients: A Guide to Using Mystery Clients
Language:
English
Publisher:
Pathfinder International
Series/Journal Title:
Monitoring and Evaluation
Copyright:
2006
Pages:
20
Description:
Mystery clients are trained people (usually community members) who visit program facilities in the assumed role of clients, and then report (by completing a survey or through an interview) on their experience. They might be used in an effort to avoid the bias in the service delivery process that often results from having service transactions observed. Mystery clients can also serve to gather a sufficient number of observations of service transactions when the actual volume of service visits is low. [publisher’s description]
Subject
Resource Type
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