Helping Healthcare Providers Perform According to Standards
English
Quality Assurance Project
QA Operations Research Issue Paper
2001
34
This paper reviews several theoretical perspectives to increase understanding of the key determinants of health worker performance, including theories of behavior change, diffusion of innovation, health education, and social influence. The main types of interventions that have been used to encourage health workers to perform in accordance with standards are described, and evidence from empirical research for their effectiveness is summarized. [author’s description]
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