Empirical Investigation of Service Quality in Ghanaian Hospitals


 
Language:

English

Authors:

Mensa P, Yamoah EE, Adom K

Series/Journal Title:

European Journal of Business and Management

Volume:

6

Issue:

18

Copyright:

2014

Pages:

23

Description:

This study was undertaken to assess perceived service quality in hospitals located in the Greater Accra Region of Ghana. The research was a cross-sectional survey which employed the use of a modified SERVQUAL questionnaire that was administered to 400 outpatients in the Greater Accra region of Ghana. Data obtained from the study was analyzed quantitatively using descrip
tive statistics, exploratory factor analysis and multiple regressions. [from abstract]
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Subject

Geographic Focus

Resource Type

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