HRH Global Resource Center - Staff Performance Assessment

Assessment of Provider Competence and Quality of Maternal/Newborn Care in Selected Latin American and Caribbean Countries

Mon, 22 Jun 2015 18:23:15 +0000

To obtain a snapshot of the maternal and newborn care provided by different types of maternal and child health providers in Latin America and the Caribbean (LAC) to 1) better inform advocacy and programmatic strategies and interventions to improve the quality of those services in the region, and 2) determine the need for more rigorous study of the issues. [from abstract]

Supporting Close-to-Community Providers Through a Community Health System Approach: Case Examples from Ethiopia and Tanzania

Thu, 09 Apr 2015 12:49:28 +0000

Close-to-community (CTC) providers, including community health workers or volunteers or health extension workers, can be effective in promoting access to and utilization of health services. Tasks are often shifted to these providers with limited resources and support from CTC programmes or communities. Two cases are presented. [from abstract]

Measuring Customer Service in a Private Hospital

Wed, 29 Oct 2014 18:58:08 +0000

This study measures service quality management in a private hospital in Gauteng, South Africa. This was done by
determining the current standard of service quality management, identifying the gap between the value and the satisfaction of the service quality dimensions, as well as the influence of gender on the perception of service quality. [from abstract]

Pay for Performance: An Analysis of the Context of Implementation In A Pilot Project in Tanzania

Mon, 22 Sep 2014 17:17:32 +0000

Pay for performance schemes are increasingly being implemented in low income countries to improve health service coverage and quality. This paper describes the context within which a pay for performance programme was introduced in Tanzania and discusses the potential for pay for performance to address health system constraints to meeting targets. [from abstract]

Performance-Based Financing: Fact Sheet

Wed, 18 Jun 2014 15:40:29 +0000

Performance-based financing (PBF) is a powerful management approach to increase the quantity and quality of health services by providing incentives to service providers to improve performance. [from introduction]

As good as physicians: patient perceptions of physicians and non-physician clinicians in rural primary health centers in India

Thu, 29 May 2014 14:07:53 +0000

This study investigates patient views of physicians (Medical Officers) and NPCs in terms of patient satisfaction, perceived quality, and provider trust. [from abstract]

Interprofessional Teamwork in the Trauma Setting: A Scoping Review

Wed, 06 Nov 2013 18:06:54 +0000

Despite the emphasis on inter-professional collaborative practice and patient safety, inter-professional team working in the trauma setting has received little attention. This paper presents the findings of a scoping review designed to identify the extent and nature of this literature in this setting. [from abstract]

Factors Affecting Compliance with Clinical Practice Guidelines for Pap Smear Screening among Healthcare Providers in Africa: Systematic Review and Meta-Summary of 2045 Individuals

Mon, 28 Oct 2013 19:46:43 +0000

The aim of this study was to conduct a systematic review and meta-summary to identify factors affecting compliance among healthcare providers in Africa with clinical practice guidelines for pap screening to reduce cancer incidence and mortality. [adapted from abstract]

Cross Sectional Study of Knowledge and Attitudes Towards Tuberculosis among Front-Line Tuberculosis Personnel in High Burden Areas of Lima, Peru

Mon, 28 Oct 2013 19:39:23 +0000

This study analyzed mean knowledge scores among health workers in 66 health centers in Peru to identify overall gaps in key areas of tuberculosis (TB) treatment and control knowledge, and attitudes towards the disease and the national TB control program. [adapted from abstract]

Assessment of Junior Doctor Performance: A Validation Study

Mon, 23 Sep 2013 17:47:26 +0000

This paper reports on a validation study of an assessment tool for junior doctors to evaluate the psychometric properties of the instrument and to explore the effect of length of experience as a first year post-graduate on assessment scores. [adapted from author]